The Situation: A Teaching Family Practice Clinic
- Residents under supervision see patients. The doctors who supervise are all faculty at the University Medical School.
- The Faculty's first priority is teaching. Their second is research and a distant third priority is clinical practice. Faculty need only a few hours per month in the clinic to keep their credentials.
- The faculty is not concerned with the financial health of the clinic.
- The corporation that has supported the family practice clinic absorbed a loss of $500,000 the previous year.
- In the coming year the clinic is moving into a new facility with a projected loss of $650.000.
The Goal:
- Achieve financial break even for the Family Practice Clinic associated with a Major University.
The Solution:
- Analyze the current situation to identify opportunities to improve the clinic's financial health.
- Identify options to best utilize space and equipment to optimize patient throughput, flow, access and quality care.
- Engage the doctors and clinical staff to work for financial improvement and patient satisfaction.
- Work with the Medical School Dean and Family Practice Leadership to decide and act on a strategy.
- Work with doctors and staff to implement the strategy and take action to hold people accountable for changing the necessary behaviors.
- Celebrate progress and successes.
Services Provided:
- Systemic financial analysis. More...
- Strategic planning. More...
- Facilitate staff education and collaboration.More...
- Project management and plan implementation. More...
- Conflict resolution. More...
- Criteria based decision making. More...
The Results:
- The Dean, Family Practice Leadership, Doctors and Staff aligned around the strategy and goal.
- They implemented the plan that they participated in creating.
- Ninety-seven percent of the Doctors and Staff adopted new behavior consistent with success.
- Financial break even was achieved within 7 months of the start of the project.